Exchange Policy
We have a seven (7) day exchange policy, which means you have seven (7) days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
If your exchange is accepted, we will send you instructions on how to proceed. Items sent back to us without first requesting an exchange will not be accepted.
Once the item has been received in it's original condition, you will receive an e-mail with a Gift Card for the same value. Gift Cards are valid for 6 months from the date of issue.
Refunds are not accepted.
To start your exchange or for any other inquiries, you can contact us at hello@bydinzy.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.